Customer service is at the core of our company’s business model. The hallmark of our customer service is a custom fitting process for shoe selection. We are the only store in northeast Indiana or northwest Ohio that offers this level of service for customers. We continually receive accolades from our customers and vendors regarding our service, communication, and relationship development. These are not outside relationships for us; we believe that each and every customer, vendor, or external contact we foster makes our business what it is today.
Frequently Asked Questions
Q. Do I need an appointment for a gait analysis?
A. No, you do not need an appointment. We offer our one-on-one shoe fitting on a first-come first-serve basis. All of our staff members are trained in our gait analysis and shoe fitting process and we are available to help you find your perfect shoe any time during our normal business hours! In order to give you adequate time to be fitted and test out your options, we ask that you budget 30 minutes for your gait analysis. Due to that, we stop offering our gait analysis process 15 minutes prior to close each day.
Q. Do you charge for the gait analysis?
A. We do not charge for our gait analysis process, but we do reserve the process for customers who are looking to purchase shoes that day. We offer our gait analysis and shoe fitting process to every new customer.
Q. Do I need to be a runner to purchase shoes from you?
A. Nope! Our shoes work for a myriad of purposes and issues. We are happy to help you find the perfect shoes for running, walking, work, standing for long periods of time, and much more!
1. Standard Return Policy
All returns must be accompanied by the original sales receipt. No refunds or exchanges on clearance items (this does not include sale items).
Shoes may be returned for any reason within 15 days of original purchase date and must include the box. After 15 days, only defective products may be returned. We want you to be satisfied with your shoe selection. If there is anything you are unsatisfied with, please let us know.
Apparel & Accessories
Apparel that has not been worn and accessories that have not been used may be returned within 15 days of original purchase date. After 15 days, only defective products may be returned. Returned items must include all original tags and packaging must be in re-sellable condition.
If there appears to be a defect with your product, as judged by 3RRC staff, we will exchange your item or provide store credit within 90 days of original purchase date. If you are unsure whether your product is defective, please bring the item into the store and we can evaluate it for you.
If a manufacturer has an advertised warranty that is outside the Three Rivers Running Company return policy, we will honor the manufacturer’s warranty.
If a credit card was used for the original purchase, the credit card must be present at the time of return. If the purchasing credit card is unavailable, returns will be made by store credit. If a check was used for the original purchase, purchases are eligible for refund after 7 business days. Checks returned due to NSF will incur a $20 service fee.
We are happy to ship shoes, apparel, or anything else we carry to you.
$5 per item
This includes any product that needs to be protected during shipping like shoes, inserts, injury products, electronics, hydration packs, and hydration bottles.
$5 if you spend less than $50 total in soft goods; FREE if you spend more than $50 total in soft goods
This includes any product that can be packed tightly without damaging the product like socks, apparel, hats, gloves, and bras.
3. Gift Cards
Three Rivers Running Company offers custom 3RRC gift cards in any denomination. Our 3RRC gift cards are the perfect item for the runner, walker, or triathlete for birthdays, holidays, or just because occasions. If you are unable to make it into the store, we can easily mail you a gift card – just contact us.
4. Frequent Buyer Program
What is 3RRC’s Frequent Buyer Program?
3RRC’s Frequent Buyer Program (FBP) is a rewards program in which customers and their immediate family members earn discounts for every purchase they make. There are no minimum purchases to make and your rewards never expire.
How does the FBP work?
For every $500 spent in the store, a customer earns a $25 reward that can be used on any item. That’s equal to 5% off every purchase made.
We just gather a few bits of information to enter you in the program and you start earning rewards right away. After you hit the $500 mark and redeem your $25 reward, everything starts over and you can earn rewards again and again. Don’t worry, you won’t have to carry around a membership card. We store everything for you; so if you give us your name, we can look you up!
Does the FBP cost to join?
There is no cost to join. When you make your first purchase at our store, we ask for a few pieces of information (name, phone, and email) that automatically enroll you in the program.
Are there any other benefits to the FBP?
Yes, the plan allows 3RRC to better serve you by easily reviewing your past purchases to make the best possible recommendation on your next purchase. This is especially helpful for those of us who don’t remember the brand or size we normally wear; we store that information too. Finally, the FBP makes purchasing gifts a breeze. Buying a gift for the runner in the family is easy because we know exactly what they prefer based on past selections.